Shipping Policy — Upgrade Peptides

Last updated: [insert date]

1. Scope
This Shipping Policy applies to all orders placed on upgradepeptides.com. All products sold on this site are intended exclusively for research and laboratory purposes (“Research Use Only”) and are not intended for human consumption, veterinary use, dosing, or injection. By completing a purchase, the customer acknowledges and agrees to this intended use.

2. Order Processing

  • Orders confirmed and paid before 3PM EST on business days are processed the same business day.
  • Orders received after that time, on weekends, or on holidays are processed the next business day.
  • Once processed, the order is packaged and dispatched via our shipping partner (e.g., FedEx).

3. Delivery Times

  • Domestic shipping (within the U.S.): typically 1–2 business days via FedEx 2-Day Air from the dispatch date.
  • International shipping: delivery times vary depending on destination, local customs, and carrier, and may take between 5 and 15 business days.
  • Stated delivery times are estimates only and are not guaranteed. Delays caused by the carrier, weather conditions, holidays, strikes, or customs hold-ups are outside Upgrade Peptides’ control.

4. Shipping Costs

  • Shipping costs are calculated automatically at checkout based on weight, destination, and the selected shipping method.
  • Any free-shipping promotions, when available, will be displayed on the product page or in the cart.

5. Tracking

  • Once the order is dispatched, the customer will receive a confirmation email with a tracking number.
  • Tracking can also be checked via the “Track My Order” page on the site.

6. International Shipping and Customs

  • International orders may be subject to import duties, customs taxes, or local fees, which are the sole responsibility of the customer.
  • Upgrade Peptides has no control over each country’s customs procedures and is not responsible for delays caused by customs hold-ups.
  • It is the customer’s responsibility to verify that importing these products is permitted in their jurisdiction before placing an order.

7. Shipping Address

  • The customer is responsible for providing a complete and accurate shipping address at checkout.
  • Orders returned due to an incorrect or incomplete address may incur an additional reshipping fee, to be paid by the customer.
  • We are not responsible for lost packages resulting from incorrect address information provided by the customer.

8. Lost or Damaged Orders

  • If an order is not received within the estimated timeframe, the customer should contact our support team at sourcing@upgradepeptides.com or +1 (305) 773-0028, providing the order number.
  • If a product arrives damaged, the customer must send photos of the packaging and product within [X] calendar days of receipt for review and resolution.

9. Shipping Restrictions

  • Upgrade Peptides reserves the right not to ship products to certain regions or countries where the sale of research peptides is restricted or prohibited by law.
  • It is the buyer’s responsibility to know and comply with local laws applicable to the importation and possession of this type of product.

10. Contact